Shipping & Returns

BIENBIENACCESSORIES.COM ships within the United States and Internationally

All orders received before 12PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the next day. Weekend orders will be shipped out on next business day.

 

Shipping Rates:

We are only shipping through UPS. Shipping rates will be estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote.

 

Tracking Packages:

A shipping confirmation e-mail will be sent to your e-mail account with a tracking number.

 

Order Cancellation:

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. Please allow 5 business days to process the order cancellation.

 

RETURN POLICY:

Please inquire about this store's return policy.

Please note: ALL SALES ARE FINAL. ALL REFUNDS ARE STORE CREDIT ONLY, NO EXCEPTIONS. RETURNS MADE USING METHODS OTHER THAN THE FOLLOWING WILL NOT BE APPROVED OR ACCEPTED.

 In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

Customer is responsible for shipping both ways under all circumstances. All shipping and handling fees are NON-REFUNDABLE.

 For the Damaged Product, please take TWO pictures of the damaged products and send it to us via e-mail (bienbienaccessories@gmail.com). One picture must be a detailed picture of the damaged part along with the style number. The other picture must be a whole shot of item. Upon receiving the picture of the damaged goods, we will issue a STORE CREDIT.